Patients Contacting SHL

Our FAQ page provides detailed responses to the most commonly asked questions. Please see if your question is answered here before contacting us.

If you have a query regarding results you have received or a medical/clinical query please email recall.shl@nhs.net or call 0203 315 4545 (opening times are Mon-Fri 9.00 am – 4.30 pm).

For all other enquiries including queries relating to an issue with the website, test kit or a complaint please visit our support portal or email help@shl.uk.

Professionals Contacting SHL

Our professionals FAQ page provides detailed responses to some of the more commonly asked questions relating to the portal and patient management tools. Please see if your question is answered here before contacting us.

If you have a query regarding a patient’s results please email recall.shl@nhs.net or call 0203 315 4545.

For all other enquiries including queries relating to the portal, test kits or a complaint please visit our support portal or email help@shl.uk.