Coronavirus (COVID-19)
Delays with the mail are anticipated, please allow up to 10 working days for your kit to arrive.

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Who can use this service?

Why should I get tested?

Where is my local sexual health clinic?

I'm having difficulty being seen by a local sexual health clinic?

I am a health care professional and would like to order testing kits for my own service users, how do I do this?

I need my test results for an official purpose (IVF / visa application / occupational health etc.) Can I obtain a certificate of my results for this?

My address and postcode is not recognised by SHL.UK?

What is partner notification or contact tracing?

I do not want to speak to the SHL.UK team about my results and only want to communicate via SMS and email. Is this an option?

What happens if SHL.UK cannot contact me?

Can I use the service if I do not have a UK phone number?

Can I use the service if I do not speak English?

Why is my SHL.UK account locked?

What if I forget my password?

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Where is it available?

Find out if your area is covered by our services.

How does it work?

Find out more about how our testing process works.

Service FAQs?

If you have more questions, check out our FAQs page.