Coronavirus (COVID-19)
Delays with the mail are anticipated, please allow up to 10 working days for your kit to arrive.

Winter Update: We're continuing to send kits and process them in our laboratory, however delays with the mail are anticipated.
Our offices are closed or operating reduced hours, see our winter opening times.

Contact Us

 Need some help?

How quickly can I get a kit / Do you offer a fast track service?


You can order a postal kit online, which is sent first class post by Royal Mail, to your home or work address. It usually arrives the next working day. If you are in a participating sexual health clinic you can collect a kit (Smart-Kit) - please ask reception staff, and if the clinic offers this service they will hand it to you at reception.

Unfortunately we cannot offer a fast-track service. Most service users receive their results 48-72 hours from when their kit has arrived in the lab. If you are unable to wait for this process please attend your local sexual health clinic as some services offer a faster / same day service.