Coronavirus (COVID-19)
Delays with the mail are anticipated, please allow up to 10 working days for your kit to arrive.

Contact Us

 Need some help?

How quickly can I get a kit / Do you offer a fast track service?

Answer:

You can order a postal kit online, which is sent first class post by Royal Mail, to your home or work address. It usually arrives the next working day. If you are in a participating sexual health clinic you can collect a kit (Smart-Kit) - please ask reception staff, and if the clinic offers this service they will hand it to you at reception.

Unfortunately we cannot offer a fast-track service. Most service users receive their results 48-72 hours from when their kit has arrived in the lab. If you are unable to wait for this process please attend your local sexual health clinic as some services offer a faster / same day service.