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 Need some help?

Where is my treatment order?


On a weekday, our clinicians aim to assess your consultation within 1 hour. At the weekend, they aim to do this within 4 hours. After a clinician has assessed your consultation, there are 3 outcomes:

  1. You are prescribed treatment
  2. You are asked further questions (check your messages)
  3. You are signposted to a more suitable service to meet your needs.

Whatever the outcome, you will receive an email and a message in your Patient Record.