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Dispatch of your kit
After your order is confirmed, your test kit is prepared and dispatched to your chosen address. Delivery is typically completed within a few days, depending on your location.
All kits are sent in discreet, unbranded packaging to ensure privacy. There is no indication of the contents or the nature of the service.
You can login to your account to check your delivery status.
Receiving your kit
When your kit arrives, you will find all the components required to complete your test, including clear step-by-step instructions.
Each kit is designed to be simple and easy to use, with guidance included to support you through the process. No prior medical knowledge is required.
If you have any questions before starting your test, you can find helpful guidance in our Help & Support section.
Collecting your sample
Your sample collection process will depend on the type of test you have ordered. Full instructions are included in your kit and should be followed carefully to ensure accurate results.
In most cases, sample collection is quick and can be completed in just a few minutes.
It is important to follow any timing or preparation guidance provided, as this helps ensure the most reliable results.
For more detailed guidance on sample collection, visit our online video instructions.
Returning your sample
Once your sample has been collected, place it in the prepaid return packaging provided with your kit.
You can then post it back using any standard postbox—no additional postage is required.
Your sample will be securely transported to our laboratory for processing and analysis.
If you need help returning your kit, please visit our FAQs page or contact our support team.
Your results
After your sample has been received and analysed in our laboratory, you will be notified as soon as your results are available.
You can access your results securely online by logging into your account at any time.
Processing times may vary depending on the test type. Estimated timeframes are provided during ordering but we aim to get test results complete as soon as possible.