Skip to Main Content
  1. Home
  2. Help and Support
  3. Answer

I’m getting an error message when logging in my account - what should I do?

Answer

We’ve recently refreshed the website, and some users may experience issues when trying to log in or load pages. If this happens, please try clearing your browser cache and cookies, then refresh the page or try again. If the issue persists, please contact our support team for further assistance.

Copyright © 2026 Preventx. All rights reserved.
  • What is Self-Sampling?
  • Urine Sample
  • Vaginal Swab
  • Finger-Prick Blood
  • Throat Swab
  • Rectal Swab
  • SHL Service FAQs
  • PEP & PrEP
  • Sexual Assault
  • Domestic Abuse & Violence
  • Drugs & Alcohol
  • Young People
  • About STI vaccinations
  • Find a Clinic
  • Find PrEP

Sexual Health London offers a free STI testing service across most of London. Simply register with SHL.UK and complete an online consultation to order your free STI test kit. Not in London? Try SH.UK

About us
  • About SHL.UK
  • Where is SHL.UK Available
  • Professional
Legal & Regulatory
  • Accessibility Statement
  • Terms & Conditions
  • Cookies
  • Complaints
For patients
  • Clinic finder
  • How it works
  • What your results mean
  • Help & support (FAQs)

Care Quality Commission

Account
Cyber Essentials Plus