Skip to Main Content
  1. Home
  2. Help and Support
  3. Answer

What happens if SHL.UK cannot contact me?

Answer

We will always make at least three contact attempts and will endeavour to make contact at different times of day. We may contact you via phone or email and in some exceptional situations we may write to you at home or make a home visit.

Copyright © 2026 Preventx. All rights reserved.
  • What is Self-Sampling?
  • Urine Sample
  • Vaginal Swab
  • Finger-Prick Blood
  • Throat Swab
  • Rectal Swab
  • SHL Service FAQs
  • PEP & PrEP
  • Sexual Assault
  • Domestic Abuse & Violence
  • Drugs & Alcohol
  • Young People
  • About STI vaccinations
  • Find a Clinic
  • Find PrEP

Sexual Health London offers a free STI testing service across most of London. Simply register with SHL.UK and complete an online consultation to order your free STI test kit. Not in London? Try SH.UK

About us
  • About SHL.UK
  • Where is SHL.UK Available
  • Professional
Legal & Regulatory
  • Accessibility Statement
  • Terms & Conditions
  • Cookies
  • Complaints
For patients
  • Clinic finder
  • How it works
  • What your results mean
  • Help & support (FAQs)

Care Quality Commission

Account
Cyber Essentials Plus