Skip to Main Content
  1. Home
  2. Help and Support
  3. Answer

Where is my treatment order?

Answer

On a weekday, our clinicians aim to assess your consultation within 1 hour. At the weekend, they aim to do this within 4 hours. After a clinician has assessed your consultation, there are 3 outcomes:

  1. You are prescribed treatment
  2. You are asked further questions (check your messages)
  3. You are signposted to a more suitable service to meet your needs.

Whatever the outcome, you will receive an email and a message in your Patient Record.

Copyright © 2026 Preventx. All rights reserved.
  • What is Self-Sampling?
  • Urine Sample
  • Vaginal Swab
  • Finger-Prick Blood
  • Throat Swab
  • Rectal Swab
  • SHL Service FAQs
  • PEP & PrEP
  • Sexual Assault
  • Domestic Abuse & Violence
  • Drugs & Alcohol
  • Young People
  • About STI vaccinations
  • Find a Clinic
  • Find PrEP

Sexual Health London offers a free STI testing service across most of London. Simply register with SHL.UK and complete an online consultation to order your free STI test kit. Not in London? Try SH.UK

About us
  • About SHL.UK
  • Where is SHL.UK Available
  • Professional
Legal & Regulatory
  • Accessibility Statement
  • Terms & Conditions
  • Cookies
  • Complaints
For patients
  • Clinic finder
  • How it works
  • What your results mean
  • Help & support (FAQs)

Care Quality Commission

Account
Cyber Essentials Plus