Skip to Main Content
  1. Home
  2. Help and Support
  3. Answer

Why can’t I choose delivery?

Answer

This might be for a few reasons. If you’re 16 or 17 years old, you may need to speak to a clinician on the phone prior to treatment being prescribed. You will only have the option to collect your treatment from selected pharmacies in some instances.

Copyright © 2026 Preventx. All rights reserved.
  • What is Self-Sampling?
  • Urine Sample
  • Vaginal Swab
  • Finger-Prick Blood
  • Throat Swab
  • Rectal Swab
  • SHL Service FAQs
  • PEP & PrEP
  • Sexual Assault
  • Domestic Abuse & Violence
  • Drugs & Alcohol
  • Young People
  • About STI vaccinations
  • Find a Clinic
  • Find PrEP

Sexual Health London offers a free STI testing service across most of London. Simply register with SHL.UK and complete an online consultation to order your free STI test kit. Not in London? Try SH.UK

About us
  • About SHL.UK
  • Where is SHL.UK Available
  • Professional
Legal & Regulatory
  • Accessibility Statement
  • Terms & Conditions
  • Cookies
  • Complaints
For patients
  • Clinic finder
  • How it works
  • What your results mean
  • Help & support (FAQs)
Care Quality Commission
Account
Cyber Essentials Plus