Michael Post, partnership development manager, is the first point of contact for clinics; Michael will train champions for each clinical service provider and will be available to answer any questions from the clinics on an ongoing basis. We aim to visit
each clinic six weeks before roll-out with one further visit after the service goes live. A user guide is made available after the clinic champions have been trained.
We have also set up an e-service helpdesk/ticketing system which allows questions to be posted online and these will then be directed to the right team (for example, IT related queries will be forwarded to Preventx).