I haven’t received my postal medication/treatment?

On a weekday, our doctors aim to assess your questionnaire and approve treatment within 1 hour. At the weekend, they aim to do this within 4 hours. Once one of our doctors have assessed your request, you will receive an email and a message in your patient record.

If you have selected next day delivery, you can use your tracking number to track your order through the DPD website. If you haven’t received your tracking number please call Lloyd’s Online Doctor directly on 020 7989 9888.

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Sexual Health London offers a free STI testing across most of London.
Simply register with SHL.UK and complete an online consultation to order your free STI test kit.