When you create an account with SHL.UK we will send you a text message asking to verify your account. You will then be asked if you would like to be contacted by email, SMS or both. We will send notifications (for example, when your test results are ready) to whichever method you select, however we may use alternate methods if we urgently need to get in touch. You can change your preferences in your profile under “update” and then “contact preferences”.