Coronavirus (COVID-19)
Delays with the mail are anticipated, please allow up to 10 working days for your kit to arrive.

Contact Us

 Need some help?

Why can’t I order a test kit?

Answer:

You will see a message explaining why you cannot order a kit and advice will be provided about potential alternative services to use. If this is not clear contact the SHL team on 0203 315 4545. Some reasons for not being able to order a kit are: some local authorities place limit on the number of kits that can be ordered each day; your account may be locked – in which case speak to the SHL Team on 0203 315 4545; some types of symptoms are more safely and comprehensively managed in a physical sexual health clinic where you can be examined, receive additional tests and/or start treatment the same day. If you selected these symptoms in error when completing the consultation, please log back on to the system and start a new triage.

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Sexual Health London offers a free STI testing across most of London.
Simply register with SHL.UK and complete an online consultation to order your free STI test kit.