I ordered a test but it’s not arrived?

We’re sorry you haven’t received your testing kit, unfortunately there are known delays with Royal Mail. All our testing kits are sent using first class postage.

If you have been waiting over 7 days since requesting your kit you should be able to login to your account, check your address is correct, start a new consultation and request for a new kit to be sent.

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Sexual Health London offers a free STI testing across most of London.
Simply register with SHL and complete an online consultation to order your free STI test kit.