Why can’t I order a test kit?

You will see a message explaining why you cannot order a kit and advice will be provided about potential alternative services to use. If this is not clear contact the SHL.UK team. Some reasons for not being able to order a kit are: some local authorities place limit on the number of kits that can be ordered each day; your account may be locked – in which case speak to the SHL.UK Team; some types of symptoms are more safely and comprehensively managed in a physical sexual health clinic where you can be examined, receive additional tests and/or start treatment the same day. If you selected these symptoms in error when completing the consultation, please log back on to the system and start a new triage.

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Sexual Health London offers a free STI testing across most of London.
Simply register with SHL.UK and complete an online consultation to order your free STI test kit.